Customer Relations Specialist

Choice Hotels is seeking home agents to receive all inquiries and complaints from customers electronically, verbally or in writing. You will enter the data into the system and forward it onto hotels for resolution. Temporary position. High-school diploma/GED required; some college preferred 6 months relevant customer service and/or sales experience required Excellent verbal and written communications skills required Strong decision-making, problem solving and negotiating skills required Excellent telephone etiquette required Moderate typing skills required (35 wpm minimum) Basic computer knowledge required Strong organizational skills and ability to work under pressure required Must be able to uphold Choices Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect. Must be able to work a flexible schedule including weekends Must be willing and able to work from home, after successful completion of training, subject to the virtual agent agreement

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