So you want to be a Work at Home Travel Counselor?
American Express is looking for a work at home travel counselor to provide travel services to their card members. You will take incoming calls and book domestic, international, air, car and hotel travel arrangements. Must have good verbal skills and 2 years related experience. QualificationsA successful applicant will have the following qualifications:A minimum of 2 years recent experience selling domestic and international travel is required. Strong international air booking experience is essential; in combination with car and hotel is highly preferred.Extensive domestic and international destination knowledge, including knowledge of emerging destinations is essential to be successful.GDS/computer reservations experience is required, Sabre is preferred.The customer experience is our top focus, so it is required to have extraordinary customer service skills, to provide excellent service to our customers.Verbal communication skills are essential as the customer interaction will mainly be on the phone, but strong written skills via e-mail is also very important.Previous call center experience is preferred.Sales experience and effective consultative skills will be beneficial, to confidently recommend and cross-sell relevant products and services.Time management skills are a must, with the ability to multi-tasking and re-prioritizing workload regularly to meet deadlines.Must have a can do attitude, curiosity and a healthy competitivenessWillingness to accept frequent feedback and openness to incorporate changes in service styleAbility to work flexible shifts including nights and weekends is essential.