Amazon Seasonal Customer Service
Work from home at our Virtual Contact Center!
In order to be considered for this position you must live in one of the following states: Arizona, Delaware, Florida, Georgia, Kansas, Kentucky, North Carolina, Tennessee, Texas, West Virginia, and Wisconsin.
Who We Are Since 1994, Amazon has evolved from a single retail website to become a global development platform as well as an e-commerce and publishing partner. Innovation is in our DNA, and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world. Because that’s what being Earth’s most customer-centric company is all about, and it’s still Day One at Amazon.
Job Description This is a Seasonal Work from Home Customer Service Associate position. The ideal Seasonal Work from Home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research. You will think outside the box, solve problems, answer questions, and resolve concerns presented by our Amazon customers. Our customers contact us primarily by phone and we hope you can help us deliver customer obsessed results.
This is an hourly position and the pay rate nationwide is $10.00 per hour with bonus opportunities, an employee discount, and dedicated resources to support your ongoing growth and development.
Seasonal employees may remain with Amazon in a temporary capacity for up to six months, depending on business need. There may be opportunities for regular long term employment.
Hours for all staff increase substantially during our peak season (November through mid-January).
Our Virtual Contact Center is open from 3AM – Midnight Pacific Time. Schedule flexibility is required and expected. Shifts include days, afternoons, and evenings, typically one or both weekend days, and occasional overtime.
Amazonians have the following skills:
Ability to empathize with and prioritize customer needs
Uphold company values and respect every customer
Exude patience and ownership with each customer
Ability to resolve conflicts and set appropriate expectations with customers
Ability to determine customer needs and provide appropriate solutions
Ability to communicate clearly and concisely with both external customers and coworkers
Ability to document customer account activities thoroughly and concisely
Comprehension skills– ability to clearly understand and respond appropriately to the issues that customers present
Composition skills– ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
Problem Solving Skills
Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
Ability to make appropriate decisions on behalf of the customer quickly and effectively
Desire to continually learn
Solution oriented and self-motivated
Ability to effectively prioritize work time to ensure efficiency
Familiarity with multiple browsers, multiple tabs and window navigation, and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Outlook
Hourly Pay Rate: $10.00 ` Basic Qualifications:
High School Diploma, GED, or equivalent
Your address must be in one of the states we are currently hiring. Any applicants with home addresses outside of hiring states will not be considered.
A home computer with high speed internet (5MB/second or higher download speed), Webcam, Windows 7 or 8 , (we do not support tablets or Linux for this role), 64-bit Operating system, Windows Auto Update OR Mac OSX 10.7 or higher. Currently, OSX 10.10 (Yosemite) is not compatible.
You must have an analog phone line for work only and a dedicated, distraction free home workspace
Technical acumen: familiar with various operating systems, hot keys, web cams, chat, email and the internet
Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring)
Ability to complete I9 work authorization paperwork in person
Ability to take any shift Sunday through Saturday from 3:00am to Midnight Pacific Time zone
1+ years in a service environment dealing with the public
Successful candidates will be required to pass a background check.
Qualified applicants with criminal histories will be considered in a manner consistent with all applicable local, state and federal laws.
To apply for this job please visit the following URL: https://amazon.force.com/JobDetails?reqid=a0RF0000011BAukMAG&setlang=en_US →