Virtual Concierge

Elizabeth Arden Red Door Spa

At Red Door Spa, Opportunity is a Beautiful Thing. Elizabeth Arden Red Door Spa, the largest day spa company in the country, providing the most prestigious spa services and defining the ultimate luxury spa experience is looking for a Virtual Concierge for its Contact Support Center located in Tempe, AZ. This position can be based within a 50 mile radius of Tempe, AZ. Applicants MUST include salary requirements and availability. Working from home, the Virtual Concierge will receive calls and book reservations according to established company procedures. Display exceptional guest service skills to effectively promote products and services, address general guest concerns, and provide consultation to ensure maximized guest experience. The virtual concierge reports to Contact Center Manager; takes direction from Contact Center Supervisor

Essential Duties and Responsibilities

  • Answer incoming calls in a timely manner and book reservations based on the specific service time requirements

  • Maintain agent and team standards, and show accountability for personal goal numbers

  • Under general supervision, understand and comply with Contact Center policies and procedures

  • Maintain guest file database

  • Make proper documentation for any booking modifications

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